Delivery and Returns
DELIVERY
DELIVERY TO THE UK
I aim to pack and send orders within 1-3 working days unless otherwise stated (eg. Preorders)
All orders are sent through Royal Mail First Class and take 1-2 working days from dispatch. Once your order has been posted I will send you an email confirmation letting you know it has been dispatched.
Free UK delivery on all prints.
DELIVERY TO THE REST OF THE WORLD
At the moment I only deliver to the UK through my website. But if you are outside the UK and would like to place an order you can do so through my Etsy shop https://www.etsy.com/uk/shop/clairetillustration
RETURNS
If you would like to return an item, then I am happy to offer a refund. Please contact me at hello@clairetuxworth.com to arrange a return.
Returns will need to be made within 14 days of delivery in their original condition. Postage for returned goods will be paid by the customer and please remember to obtain proof of postage, as I won’t be able to accept responsibility for parcels lost in the post. Refunds will be issued upon receipt of the returned items provided they are in a saleable condition.
DAMAGED ITEMS
If your parcel arrives damaged, then please send me an email at hello@clairetuxworth.com along with details and photos of the damage so I can sort it out for you as soon as possible!