Terms and Conditions
This website is owned by Claire Tuxworth. These Terms lay out the terms and conditions under which you may use our website and services as offered by us. This website offers an online shop and a place to access information about Claire Tuxworth’s art and illustration work. By accessing or using this website and services, you approve that you have read, understood, and agree to be bound by these Terms.
We reserve the right to edit any part of these Terms by posting updates. The current version of the Terms will be available on this page and it is the responsibly of the visitor to review these Terms periodically. If you do not agree to the current Terms (or future Terms if edited) you must not use or continue to use this website or service.
MAKING A PURCHASE
When you purchase an item from my shop you will receive a confirmation email. It will usually take 1-3 working days to process, package and dispatch your order - at busier times this may take longer. You will then receive another email to confirm your order has been dispatched.
If I can not fulfill your order for any reason, I will inform you by email and you will receive a full refund.
Please note that prices and descriptions for products are listed on the website. We reserve the right to make corrections and/or adjustments to product prices and descriptions.
I do try to ensure images and descriptions represent products accurately, however please be aware that variations in computer screens may cause colours to appear slightly different in some cases. Any measurements given are approximate.
PROCESSING PAYMENTS
We use PayPal and Wix Payments to process customer card payments to ensure all transactions are carried out in a secure environment. Wix Payments processes transactions through Adyen, Stripe or their affiliates. We do not receive or store your credit/debit card details as these are handled entirely by PayPal or Wix Payment Processors through their secure online payment process.
By making a payment through PayPal you agree to allow PayPal to use your information to complete the transaction.
PayPal Privacy Policy: PayPal Privacy Statement
By making a payment through Wix Payments you agree to allow Wix Payments Processors (Adyen, Stripe or their affiliates) to use your information to complete the transaction.
Stripe Privacy Policy: Privacy Policy (stripe.com)
Adyen Privacy Policy: Privacy Statement - Adyen
SHIPPING
DELIVERY TO THE UK
I aim to pack and send orders within 1-3 working days unless otherwise stated (eg. preorders).
All orders are sent through Royal Mail First Class. Once your order has been posted I will send you an email confirmation letting you know it has been dispatched.
Delivery to the UK is free unless otherwise stated or agreed.
DELIVERY TO THE REST OF THE WORLD
At the moment I only deliver to the UK through my website. But if you are outside the UK and would like to place an order you can do so through my Etsy shop https://www.etsy.com/uk/shop/clairetuxworthart
RETURNS
If you would like to return an item, then I am happy to offer a refund. Please contact me at hello@clairetuxworth.com to arrange a return.
Returns will need to be made within 14 days of delivery in their original condition. Postage for returned goods will be paid by the customer and please remember to obtain proof of postage, as I won’t be able to accept responsibility for parcels lost in the post. Refunds will be issued upon receipt of the returned items provided they are in a saleable condition.
DAMAGED ITEMS
If your parcel arrives damaged, then please send me an email at hello@clairetuxworth.com along with details and photos of the damage so I can sort it out for you as soon as possible!
INTELLECTUAL PROPERTY AND COPYRIGHT
All content on this website is owned by Claire Tuxworth, unless otherwise stated, and is protected by UK and international copyright laws.
The contents and images on this website cannot be reproduced, redistributed, copied, printed, or modified in any way without receiving written permission from Claire Tuxworth.
NEWSLETTER AND COMMUNICATION
By signing up to my newsletter you are agreeing to be sent an email from time to time. You can unsubscribe from emails at any time.
PRIVACY POLICY
I respect your privacy and any information we hold about you will always be used in a responsible & safe way.
Our Privacy Policy describes how your personal information is collected, stored and used when you visit or make a purchase from www.clairetuxworth.com and you can access the full Privacy Policy here
CONTACT US
If you have any questions or concerns you can get in touch with me through my email hello@clairetuxworth.com